VoiceOver Accessibility for the Premera iOS mobile app
I built the accessibility capability through research on the Premera mobile team from scratch: from planning studies for blind and low-vision participants, developing VoiceOver best practices for the team, and growing partnerships with accessibility specialists in the Seattle area.
As a health insurance company, Premera Blue Cross plays a vital role in the lives of our members - especially those of varying abilities.
Our work supports member who use assistive technology connect to their insurance account on their mobile smartphone, as any sighted user could, and access their Personally Identifiable Information (P.I.I.) in a safe, secure and private way.
Thanks to the work, the mobile team has integrated accessibility into our acceptance criteria for development and part of our QA check.
ROLES AND DELIVERABLES
Accessibility champion on the mobile team
Planned accessibility studies with blind and low-vision participants
Produced recommendations to update the mobile app
Developed list of best practices from a usability perspective
Grew partnership with a large Premera client with digital accessibility requirements
Started partnership with accessibility vendor in Seattle area
Dedicated pairing time with blind and low-vision specialists with developers and content strategists
Being an internal advocate
You have really done an amazing job pursuing accessibility in the mobile apps. You have gone above and beyond to make sure that our members who are blind are not also invisible.
- Ben, iOS Developer
Thank you for your hard work and focus making our mobile app accessible! Your passionate persistence and creativity are paving the way for and inspiring teammates. Best of all – the work you’re helping the team accomplish will really make a difference in our customers’ lives!
- Maxine, Program Manager