Résumé

 

Summary

Mixed methods UX researcher who uses quantitative and qualitative methods to drive product decisions that positively impact users.

Medium author and Puget Sound SIGCHI board member.

EXPERIENCE

Indeed

User Experience Researcher | July 2018 – present

Embedded UX Researcher on the employer-facing Resume Search (B2B) and the jobseeker-facing Profile (B2C) teams.

 

Premera Blue Cross

Design Researcher for Mobile | March 2017 – July 2018

Embedded design researcher for the Premera mobile team responsible for conducting research that informs and validates design.

  • Completed foundational and tactical research of Premera’s iOS and Android mobile applications, for our 2+ million members US-wide.

  • Conducted baseline usability studies for iOS; collected metrics for SUS, task success rate, and task ease.

  • Accessibility SME for mobile; conducted usability studies with blind participants, developed best practices for implementation and integrated accessibility into product development lifecycle.

  • Lead content research for Premera’s SMS service, focusing on clearly communication information to members; unsubscribe rates are less than half of national average for health insurers.

  • Expanded the range of methods that the mobile team uses to include surveys, click tests, card sorts and unmoderated studies.

 

Atlas Informatics (startup)

User Experience Researcher | August 2016 – March 2017

Mixed methods researcher supporting the product team through a 2500% increase of the user base following open beta launch.

  • Conducted data analysis in MySQL and Python to identify areas of opportunity in Atlas Recall, from onboarding funnels to key metrics of user engagement to retention rates of users over time.

  • Segmented users based on behavioral clusters; used segmentation for in-house study recruitment.

  • Designed and facilitated usability studies; worked with designers and product managers to define study goals; analyzed data and reported out results to team to effect design changes.

 

User Experience Research Intern | July 2016 – August 2016

  • Conducted surveys, identified promising segments of customers for our startup’s product, and ran usability observation sessions for the team.

 

R.E.I.

Graduate Student Researcher | January 2016 – March 2016

  • Evaluated the online gift card purchasing process with a 9-participant usability study. Authored the study plan, facilitated usability sessions, analyzed results, and reported our team’s recommendations to R.E.I.

 

VOLUNTEERING

Puget Sound SIGCHI

Board of Directors: Volunteer Coordinator & Student Liaison | September 2018 - present

Hexagon UX

Mentor for women in the Seattle Chapter | February 2018 - present

 

EDUCATION

University of Washington

Masters | Human Centered Design & Engineering | 2017 – present

 

Franklin W. Olin College of Engineering

Bachelor of Science | Engineering: Interaction Design | 2014

 

SKILLS

Accessibility,  Analytics,  Card sorts,  Click tests,  Data analysis,  Eye tracking, Field research,  SQL,  Python,  Remote unmoderated testing,  Surveys,  Tree tests,  Usability lab studies,  User segmentation